Terms of Service

Last updated: 8 October 2026

WatSupAI is based in the Netherlands. These terms are governed by Dutch law.

1. Company Information

Company: AllBlazing BV — c/o WatSup AI

Address: Buitenwatersloot 81, 2613 TB Delft, The Netherlands

Chamber of Commerce (KvK): 83648941

VAT Number: NL862946670B01

Email: support@watsupai.com

For questions, email support@watsupai.com.

2. Acceptance of Terms

By using WatSupAI, you agree to these Terms of Service and our Privacy Policy. If you don't agree, don't use our service.

3. No Liability

WatSupAI provides entertainment and educational content only. To the extent permitted by applicable law (including mandatory Dutch and EU consumer rights), we are not liable for supplement use, health outcomes, or medical decisions based on our content. Nothing in these terms limits liability that cannot be limited under law (including death or personal injury caused by our intent or gross negligence). Use at your own risk.

4. Entertainment Only

All content is for entertainment and educational purposes only. Not medical advice. AI-generated insights ≠ lab results. We're not doctors.

5. User Responsibility

Users are responsible for consulting healthcare professionals before making supplement decisions. Consult a doctor. Get blood work. Don't make medical decisions based on AI-generated insights.

6. AI Systems (EU AI Act)

WatSupAI uses automated artificial intelligence to generate analyses. You are interacting with an AI system, not a human professional. Outputs may be wrong, incomplete, or outdated.

AI-generated content is not a substitute for professional medical advice, diagnosis, or treatment. It is for entertainment and education only. Do not rely on it for health decisions.

We do not position WatSupAI as a high-risk medical AI system under the EU AI Act. If you believe content is harmful, contact us at support@watsupai.com.

7. Age Requirement

Users must be 18+ to use WatSupAI. 18+ only. Supplements are adult products, and so is our content. We verify age via disclaimer modal on first visit.

8. Pro pass

Pro is a one-time €7.99 pass (incl. VAT for EU consumers where required) for 90 days of access. The price is shown before you pay. It is not a subscription and does not auto-renew. When it ends you return to the free tier (1 text check per day). You can buy another pass at any time. Existing monthly subscribers keep access until they cancel in Stripe.

Access runs 90 days from payment, on the device where Pro is active. New phone: restore access with the email on your receipt. The last 10 reports stay in that browser only — restoring Pro does not restore reports. Export a backup from your Pro page if you need it.

What Pro includes

  • Unlimited text checks for 90 days, subject to fair-use rate limits below
  • 30 label / shelf photo scans per pass
  • Full report, action plan, timing, food-first notes, and PDF export

Fair-use limits exist so the service stays available: we cap checks per minute, per hour, and per day, and we cap photo scans at 30 per pass. Abuse (automated scraping, sharing one pass, or attempting to bypass limits) may result in a temporary block. This is not a change to the 90-day pass itself.

Checkout boxes

Before Stripe you tick two boxes, both off by default, separate from each other:

  1. I agree to the Terms and Privacy Policy.
  2. Start Pro now. If I cancel within 14 days, I may be charged for days already used.

The second box is your express request that we start the digital service during the 14-day cancel period. We store that request with the payment (Stripe session and payment metadata: immediate_access_requested, immediate_access_at). We confirm it in the email you receive after payment.

Right of withdrawal (EU consumers)

You generally have 14 days from the day of purchase to withdraw from a distance contract. A WatSupAI Pro pass is an ongoing digital service, not a one-off download of digital content. Asking us to start immediately does not cancel that 14-day right.

If you cancel after requesting early performance, Dutch Civil Code Article 6:230s allows us to charge a proportionate amount for the service already provided, provided the information and consent requirements are met.

How we calculate that amount: (calendar days of access from payment until we receive your cancel request, including that day, minimum 1 day, maximum 90) ÷ 90 × the price you paid (€7.99 incl. VAT). We round to the nearest euro cent. We refund the rest to the same payment method within 14 days of being informed, with no extra fee. Example: cancel on day 10 → 10/90 × €7.99 is charged; the remainder is refunded.

Cancel using our online cancel function (email from your receipt, then confirm) or email support@watsupai.com. You will get an on-screen and email acknowledgement with a reference, the purchase, and the time we received the request. EU consumers also keep mandatory statutory rights under Dutch law, including conformity guarantees for digital services. Nothing in these terms waives rights that cannot be waived.

9. Content Usage

You can share your results, post them on social media, tag your friends. That's the whole point. Just don't claim we gave you medical advice. We didn't.

10. Prohibited Content

We only analyze supplements. Don't try to scan:

  • Prescription drugs or medications
  • Medical conditions or symptoms
  • Anything that's not a supplement

We'll reject it and show you an error message. That's a hard boundary.

11. Intellectual Property

WatSupAI content, including stack scores and analysis, are for your personal use. You can share them, but don't resell or repackage our content as your own.

12. Service Availability

We do our best to keep WatSupAI running 24/7, but we don't guarantee uptime. Sometimes things break. We'll fix it as fast as we can.

13. Complaints & Dispute Resolution

If you have a complaint about our service, email support@watsupai.com. We'll do our best to resolve it quickly.

EU Online Dispute Resolution: For consumer disputes, you can use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

Dutch Dispute Resolution: We are not currently affiliated with a dispute resolution body, but we're committed to resolving complaints fairly.

14. Changes to Terms

We may update these terms from time to time. We'll notify you of significant changes by updating the "Last updated" date. Continued use after changes constitutes acceptance.

15. Consumer Information (Netherlands / EU)

If you are a consumer in the EU, you benefit from mandatory protections under the law of your country of residence that cannot be waived by contract.

Trader: AllBlazing BV, Buitenwatersloot 81, 2613 TB Delft, Netherlands — KvK 83648941 — VAT NL862946670B01 — support@watsupai.com

ODR platform: ec.europa.eu/consumers/odr (we are not obliged to participate in alternative dispute resolution but will handle complaints in good faith).

16. Governing Law & Jurisdiction

These terms are governed by Dutch law. Any disputes will be resolved in the courts of the Netherlands (specifically, the competent court in The Hague).

If you're a consumer in the EU, you also have the right to bring proceedings in the courts of your country of residence under EU consumer protection law.

17. Contact

For questions about these terms, email support@watsupai.com. We'll clarify anything you need.

Not medical advice. Advanced AI-generated — not lab results. Consult a doctor. Get blood work. 18+ only.

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